Purchase and Refund Policy

Last Updated: [May 26, 2026]

Introduction

This policy governs the purchase of digital products and services provided by Alhadiyyah Platform and explains the payment, activation, refund, and cancellation procedures, with the aim of providing a clear and secure purchasing experience for all users.

Completing any purchase through the platform constitutes acceptance of this policy.

Covered Products

This policy applies to all digital products and services provided by Alhadiyyah Platform, including:

• Educational Bundles.
• Educational Apps.
• Interactive Book.
• Talking Book.
• Educational Media Library.
• Assessment System.
• Educational Games.
• Teacher’s Guides.
• Educational Institution Subscriptions.
• Gift Cards and Activation Codes.
• Any other digital products or services provided by the platform.

Completing a Purchase

A purchase is completed after the payment process has been successfully completed. The user is responsible for reviewing the order details and ensuring that they are correct before confirming the purchase.

Payment Methods

Alhadiyyah Platform provides secure electronic payment methods through authorized payment service providers. The platform does not store users’ payment card details or financial information.

Product Activation

Digital products are activated according to the nature of each product, either through:

• Direct activation on the account.
• An activation code.
• An activation link.
• Or any other method adopted by the platform.

The platform strives to complete activation as soon as possible after successful payment.

Gifts and Activation Codes

When purchasing a product as a gift or using an activation code:

• The purchaser is responsible for ensuring the accuracy of the beneficiary’s information when required.
• The product becomes linked to the beneficiary’s account after activation.
• Activation codes may not be resold or used in violation of the platform’s terms.

Refund Policy

As Alhadiyyah Platform’s products are digital products that are activated or accessed electronically, they are not eligible for refund or replacement after activation or use has begun, unless otherwise required by applicable law.

The platform may review refund requests in exceptional cases, such as:

• Duplicate purchase made by mistake.
• An error in charging the amount.
• Inability to provide the service due to a technical issue on the platform’s side.
• Any case in which the law requires a refund.

Cases Not Eligible for Refund

Refunds do not apply in the following cases:

• After the product has been activated or added to the account.
• After the product or any part of it has been used.
• When login credentials have been forgotten.
• Due to the user’s device not meeting the stated system requirements.
• Due to internet or device issues on the user’s side.
• As a result of purchasing the product without reviewing its description or requirements.
• When the Terms of Use or License Agreement have been violated.

Prices and Offers

Alhadiyyah Platform may modify prices, offers, or discounts at any time. Such changes do not affect orders that were completed before the modification.

Fraud Prevention

Alhadiyyah Platform reserves the right to suspend or reject any purchase or activation if it determines that there has been unlawful or fraudulent use, misuse of offers or activation codes, or any activity that may threaten the security of the platform or its users.

Policy Updates

Alhadiyyah Platform may amend this policy when necessary. The updated version will be published on the website along with the date of the latest update.

Continued use of the platform or making new purchases after the amendments are published constitutes acceptance of the updated policy.

Contact Us

If you have any questions regarding purchases, payments, activation, or refunds, you can contact us through the Contact Us page within the website or by email.

Email: Info@alhadiyyah.com

Some Alhadiyyah Platform services may be subject to additional policies or terms. In the event of any conflict between this document and any terms specific to a particular service or product, the terms specific to that product or service shall apply to the extent relevant to it.